Frequently Asked Questions
Everything you need to know about your SimplyTek experience.
What kind of warranty comes with SimplyTek products?
All electronics purchased through SimplyTek come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories to be eligible for a full refund.
Do you offer technical support for setup?
Yes, our dedicated tech support team is available via live chat and email from 9 AM to 6 PM EST to help you configure your new devices.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Affirm.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.